We have all heard or read that a great team will beat a group of great individuals, and we see the evidence of this in business every day. Fortunately, the ANZAC psyche seems pre-set to ‘help your mates first’, but first you need to understand the dynamics of each team. Every team has an unofficial […]
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Recruit, reward, retain, and remove based on values but why don’t we remove based on performance? How is this a values issue? What are values? Values are the core foundation and motivation of the organization and the employees. Values define the culture. Values are what we should live by. Values based questions should be asked
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When employees are loyal to the business, their focus is on delivering on customer expectations every time, as any failure directly affects the business. Loyal employees will usually go that extra step to achieve the required outcomes and are usually also looking to learn and improve processes and outcomes over time, to avoid repeating mistakes
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All employees need to have a strong customer focus, irrespective of whether they service or support internal or external customers. The customer experience is predicated on all their touchpoints of the organisation, so any weak link has the potential to negatively impact on the customer experience. The key is to ensure that all employees (and
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2020 has been a year like no other. Australia has been relatively lucky, as our marine borders have protected us and allowed us to manage much of the physical health risks associated with the COVID-19 pandemic. However, the business world has been rocked. Some traditional businesses have struggled, while other businesses have innovated and thrived.
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