Recruit, reward, retain, and remove based on values but why don’t we remove based on performance? How is this a values issue? What are values? Values are the core foundation and motivation of the organization and the employees. Values define the culture. Values are what we should live by. Values based questions should be asked […]
Recruit, Reward, Retain, and Remove Based On Values Read More »
All employees need to have a strong customer focus, irrespective of whether they service or support internal or external customers. The customer experience is predicated on all their touchpoints of the organisation, so any weak link has the potential to negatively impact on the customer experience. The key is to ensure that all employees (and
Harnessing Employee Culture through Customer Focus Read More »
2020 has been a year like no other. Australia has been relatively lucky, as our marine borders have protected us and allowed us to manage much of the physical health risks associated with the COVID-19 pandemic. However, the business world has been rocked. Some traditional businesses have struggled, while other businesses have innovated and thrived.
2020 has been a year like no other Read More »
We know that 2020 was one of the most challenging years for most businesses. So, what happens when we get back to normal? How can we bounce back in the most effective way? Most organisations induct their workplace policies in the first year itself and that’s it. They don’t update them or educate their employees
Ultimate Guide To Workplace Policies Reorientation in 2021 Read More »
One of the most important metrics to track in your business is the employee turnover rate. So, in this article, I am going to show you how you can calculate your employee turnover rate and also why is it so important. Also, I will share with you a free calculator which you can use to
How To Calculate Your Employee Turnover Rate + [FREE CALCULATOR] Read More »