employee experience

Setting Up an Employee Wellness Program

  With absenteeism costing the Australian economy billions of dollars each year, it’s no surprise to see that employee wellness programs are on the rise. Currently, businesses are looking for means to reduce costs while also better supporting their employees’ well-being. The disruptive effects of COVID-19 have further increased the urgency for many employers to

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Your Cheat Sheet to Effective Performance Review Phrases – Part 1

  If you’re struggling to effectively communicate your employee’s work ethic in a performance review, you can use some of the performance review phrases listed below. Employees who have excelled at their given work Throughout your tenure with the company the level of work you’ve returned has consistently been of very high standard, thoroughly thought

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Harnessing Employee Culture through Customer Focus

Harnessing Employee Culture through Customer Focus

All employees need to have a strong customer focus, irrespective of whether they service or support internal or external customers. The customer experience is predicated on all their touchpoints of the organisation, so any weak link has the potential to negatively impact on the customer experience. The key is to ensure that all employees (and

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Top Priorities for HR in 2020 - Achieving Higher Returns from Investments in Employee Experience

Top Priorities for HR in 2020 – Achieving Higher Returns from Investments in Employee Experience

Enhancing the employee experience is a key talent concern for HR leaders and organisations are investing significant resources, yet 46% of employees remain largely dissatisfied, according to a recent Gartner survey. To increase employee experience satisfaction, organisations need to focus on not just investing in the employee experience but also shaping how employees feel about

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