“We need less staff,” said no one ever. But why don’t we say that? Why don’t we look at our systems, processes and performance, and ask whether we have the right amount of staff? Research tells us that we waste 30% of our working day. Our time is eaten up by inefficient systems, process and […]
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Did you know that a third of a business valuation is based on culture? No doubt you’ve heard the famous Peter Drucker quote, “Culture eats strategy for breakfast.” It’s true. Culture is key. It encapsulates a business’s vision, values, performance, profitability and productivity. Boards and CEOs look to their human resources manager for a clearly
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“Don’t tell HR” is a common phrase in business. But guess what? Your human resources manager is usually the first person you go to when something’s gone wrong, if something’s too late, or when you need something fixed. So, why do we continue to say, “Don’t tell HR”? Is it HR’s issue, or is it
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What is the Net Promoter Score? What is the NPS? It is a universal number and with a universal question that allows every organisation to benchmark themselves against other organisations. What then is the question? Interestingly, there is an internal staff question and an external client question, but they are basically both the same question.
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Assess management and employee culture at least annually using a validated, benchmarked and anonymous survey. Our research results are consistent with lots of other international research. Most employees (and Managers) leave a business due to a poor or broken relationship with their immediate supervisor or Manager. High employee turnover (anything above 7% in any year)
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